Government

December 06, 2017

Consumer courts not for enriching the consumers: Delhi State Commission


Consumer Dispute Redressal

The Delhi State Consumer Commission held that the consumer courts are not meant for enriching the consumers, dismissing the appeal of a west Delhi resident seeking enhancement of compensation of Rs 10,000 awarded by a District Consumer Dispute Redressal Forum to Rs 50,000.

Commission member Salma Noor held, “It will not be justified to award Rs. 50,000 as compensation as appellant/complainant has not provided any documentary proof or any evidence to show as how he had suffered the loss of Rs. 50,000. Consumer courts are not meant for enriching the consumers."

In the case, the complainant had bought a toilet seat for his disabled father in 2011. He faced problems in flushing and after a month, the seat was completely blocked. The complainant contacted the customer care of the company but met with no success as his complaint was never noted despite heated arguments with the executives.

Thereafter, he moved the District Forum seeking refund of Rs 5,000 as the cost of the commode and Rs 50,000 as compensation for mental agony and harassment. In July 2017, the District Forum held the company liable for lack in service and unfair trade practice and ordered it to pay Rs 5,000 to the complainant as cost of the toilet seat, Rs 10,000 as compensation on account of mental agony and Rs 5,000 towards cost of litigation.

Aggrieved by the said order, the complainant, aggrieved by the said order, filed an appeal seeking enhancement of the compensation to Rs 50,000.

“I find no illegality in the impugned order passed by the Ld. District Forum as the District Forum has already ordered to refund the price of the commode (English toilet seat) i.e. Rs. 5,000 and also awarded Rs. 10,000 towards physical and mental harassment alongwith Rs. 5,000 towards costs of litigation. Considering the price of the commode, the amount awarded by the Ld. District Forum is adequate,” State Commission member Salma Noor said after hearing the appeal.

“It will not be justified to award Rs. 50,000 as compensation as appellant/complainant has not provided any documentary proof or any evidence to show as how he had suffered the loss of Rs. 50,000. Consumer courts are not meant for enriching the consumers.”

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