District Commission holds Syska Liable For Deficiency In Service

District Commission holds Syska Liable For Deficiency In Service

Directs the company to refund the purchase amount of the product and pay Rs.10,000 as compensation to the buyer

The Kannur, Kerala branch of the District Consumer Disputes Redressal Commission has held Syska LED Lights Private Limited liable for deficiency in services for failure to repair the (under warranty) power bank purchased by the complainant.

The Bench directed Syska to refund the purchase amount and pay Rs.10,000 as compensation to the complainant.

An individual named Ummer V (complainant) purchased a Syska power bank from Flipkart for Rs.1,349. The product came with a 180-day warranty, as indicated in the invoice, warranty details, and on the original box.

After a week, the item malfunctioned during charging. It led the complainant to contact the customer care hotline.

The customer care department instructed the complainant to visit the company’s service centre in Kannur. However, he did not get any response from the service centre. Consequently, the complainant traveled 100 km to the Kozhikode service centre, submitting the power bank and registering a complaint.

However, two months later, the power bank was returned to the complainant in the same malfunctioning state. He was told that there was no response from Syska regarding the malfunction. The complainant was advised to register a fresh complaint for direct pick-up by Syska.

Despite following the procedures, the issue remained unresolved. The complainant communicated with the support team, including writing emails, making phone calls, and submitting the required images and documents. Still, he did not receive any satisfactory response from Syska.

Aggrieved by the outcome, the complainant approached the DCDRC. However, Syska did not appear before the Commission. Therefore, it was proceeded against ex-parte.

The District Commission noted that the power bank became defective within one week of the purchase. The complainant had made several communications with Syska and its service centres but did not receive any remedy. It held that the lack of remedial actions from Syska highlighted a clear deficiency in its service.

Thus, DCDRC ruled in favor of the complainant. It directed Syska to refund the purchase amount to the complainant and further pay a compensation of Rs.10,000 for the mental agony and financial loss incurred by him due to the deficiency in service.