UP-RERA to step towards e-Courts system from March 2020

The Uttar Pradesh Real Estate Regulatory Authority (UP-RERA) is all set to start addressing complaints and grievances of aggrieved parties through e-Courts – an integrated complaints management module.

The e-Court system will start functioning from March 2, 2020.

The module is dedicated towards the digital way of inviting complaints, processing them through logical rules and disposing them in a timely manner.

According to UP-RERA Chairman Rajive Kumar, the aim of the e-courts is to ensure transparency, efficiency and effectiveness of judicial system with high focus on achieving the vision of a digital nation. The authority seeks greater participation and support from various stakeholders in the success of the system for managing complaints in a digitally.

Under the system, the registration of complaints will take place through an online form that will collect the required information in a mutually exclusive and collectively exhaustive fashion and the complaints would be then pre-processed/scrutinized by RERA for missing information in the complaint. The complainants and the respondents will have an interactive dashboard where all the information related to their cases would be visible.

Further, all the information from the parties will be sought online aiming at transparency in the process and for achieving a paperless approach. Timely notifications would be sent to the parties to adopt a robust communication engine. The presiding officers will have an equally interactive dashboard, comprising of all the information about the complaint and necessary integrations with the project related information. The final part involves partly automating the process of order generation to ensure that no essential information is missed in the order.