November 14, 2018

User Manual on National Service and Tracking of Electronic Processes (NSTEP)

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On November 12, the eCommittee of the Supreme Court of India issued a notice regarding a User Manual on National Service and Tracking of Electronic Processes (NSTEP), which is an Android OS APP developed for service and delivery of Court Processes.

This App will be used by Bailiffs of the Courts for delivery of processes. CIS (Case Information System) software is deployed across all Courts in India, which provides facility to generate electronic processes in PDF format. Once the electronic processes are generated, process admin of the respective court will assign the delivery of processes to Bailiffs.

To view the list of processes allocated to him, a Bailiff must have a smartphone with NSTEP App installed.

About NSTEP:

NSTEP is a transparent and secure system for transmission of process from one location to another and shall address delays in process serving particularly for processes beyond jurisdiction.

NSTEP leads to secured auto-generation of processes with unique QR Code through CIS, publishing processes on portal, and transmission of processes to other court complexes in the country and ultimately to mobile app of the bailiffs.

NSTEP incorporates a facility to send electronic processes directly to registered mail of the addressee by secured mechanism, to upload documents associated with a process, as well as facilities such as tracking GPS where process is served or otherwise, obtaining photograph and on screen signature after service is provided.

Notably, NSTEP facilitates immediate communication of status of service of a process to a court and stakeholders. It also features a secured dedicated system for transmission of processes from one district to another or from one state to another with travel time in seconds.

The service is aimed at empowering litigants with real-time information relating to the status of service of a process and entailing litigants to take immediate follow-up action which will reduce delays.

To view the entire Official Manual in detail, please view the file attached herein.

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